Break free from your typical customer support workflow. Scale customer success as you grow.
A self-learning AI chatbot that masters smart contracts for accurate, relevant, and on-chain troubleshooting.
Stop spending another minute answering the same generic question for the 100th time.
Projects are automating and successfully closing an average of 80% of their incoming tickets before they even reach a live agent.
Rule no.1: Never leave a troubled user hanging!
Faye bot can attend to 1,000 or even 10,000 users at the same time. That means instant response time and higher customer satisfaction.
Faye is young, but learning fast!
As Faye talks to more users, the feedbacks and data set go back to training the bot for continuous optimization and higher accuracy rate by the day.
An intuitive customer support flow to convert your troubled users into loyal customers.
Once a user connects wallet, Faye AI will connect with the respective block explorer and crawl all relevant on-chain activities for invalid transactions to troubleshoot.
After confirming the tx hash with the user, Faye AI then analyzes the error message and proposes the best solution based on the training dataset provided by the project.
Faye AI integrates with ChatGPT 3.5 and leverages NLP to not only answer on-chain queries in layman's terms, but also eloquently respond to generic, off-chain questions.
Manage and prioritize tasks in one single portal, from configuring customer query automation to responding to real-time messages.
Faye enables integration with Discord and your website, supporting your users using channels they prefer.
Projects can manage all tickets in the all-in-one admin dashboard.
Users can escalate their queries to a human agent when necessary, offering a seamless user experience.
Projects can access and manage all opened sessions in its Faye admin portal for real-time conversations.
Freeing up human agents from answering standard, generic questions and empowering them to focus on more valuable feedbacks.
Projects can preset, customize, and automate the desired responses to selected question.
Build a loyal customer base with minimal resources through artificial intelligence and machine learning.